Man3000 DHS Premium

Introduction

The Man3000 DHS web based solution provides the user with an easily accessible way to perform extensive analysis on their telephone data in a fast and effective manner. Whether you just want to be able to view your business’ stats from anywhere in the world or you wish to have a centralised database for multiple branches, the Man3000 DHS solution accommodates your needs.

Features

  • Quick and easy installation
  • Access to the telephone call records anywhere, anytime via your web browser
  • Multiple user login each with own usage log
  • Restricted user access levels
  • Organisation tree of 8 tiers
  • Updates as soon as they are released
  • Premium support
  • Comprehensive reports which can be saved or exported in multiple formats
  • Scheduled reports sent automatically on a regular basis
  • Automatic alerts for unauthorised calls, long duration and high cost
  • Account code, pin code and phantom extension compatibility
  • Unlimited client list to easily index and search specific numbers

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Call Collection Methods

Man3000 DHS LCU (Light Collection Utility) – This is a software ONLY solution installed to a Windows PC on-site. The LCU retrieves the call records directly from the PABX. Communication to the DHS remote server is done through the client’s internet connection.

Man3000 DHS CCU (Cloud Collection Utility) – This is a direct cloud based collection from the Man3000 DHS servers directly to the publicly accessible PBX.

How it works

PBX Sends Data

The customer’s PBX (Telephone System) will send out Call Detail Records (CDR). These records have a variety of information in them, such as :

  • Time & Date
  • Call Duration
  • Number Dialled
  • CLI (Caller Line Identity)
  • Duration

Man3000 Collects the Data

One collection option is used for one PBX. We have various options to suit any PBX the customer may have. Depending on what PBX the customer has, we will advise on the best collection method.

  • LCU (Light Collection Utility)
  • CCU (Cloud Collection Utility)
  • Direct FTP to our Server

Man3000 Sends the Data to Hosted Servers

Once we have received the data from the PBX using the previously mention collection methods, we then send the CDRs to our hosted servers. These servers are hosted in professional data centres to ensure:

  • Disaster Recovery
  • Security
  • Availability
  • Usability

Processed and Hosted Online

Once data is received we then process it, interpret the data, apply any costings to calls made, and display it in the user’s login portal. This will then allow users with the correct level of access to organise their company structure to allow for advance reporting functionality.

Users with various levels of access can perform various tasks and run or schedule reports. Everything can be done from any device that has an internet browser, providing the client with access from anywhere around the world.