Business Intelligence Tools (BI)

Introduction

The Man3000 DHS Business Intelligence allows decision makers to access live statistical information on one site or multiple sites. This global overview of your organisation allows you to answer business questions in real time.

The graphical visualisation of the data makes it easy to understand. When measuring different sites against one another a number of measurement values are available.

Features

Measurement Values

  • Cost
  • Call Volume
  • Duration
  • Average Cost
  • Average Duration
  • Average Ring Time
Grouping Options

  • Hour
  • Day
  • Week
  • Month
  • Sites
  • Exchange Lines
Filter By Type Of Call

  • Incoming
  • Incoming Transfer
  • Unanswered
  • Outgoing
  • Outgoing Transfer
  • Internal

Livestream & FTP Backup

Livestream

The Man3000 Livestream allows the client to receive all call records through various methods for live integration with their desired billing system. Livestream works in conjunction with the Man3000 DHS service. The database is updated on a live basis, the custom output format is applied to the call records and they are then forwarded to the client via the required protocol.

Live to third party billing applications

  • Legal
  • Guest House
  • Medical
  • Accounting etc.
  • Fully customisable output format
  • Output via TCP/IP, File or Database
  • Single or Multiple call records per file

FTP Backup

The Man3000 FTP (File Transfer Protocol) Backup also works in conjunction with the Man3000 DHS. It is used to export a backup of all the call records that have been saved to the DHS database. This backup stores the records to a file in a fixed format and can be sent daily, weekly or monthly depending on the client’s requirements.